I think most of us have experienced moments of computer rage, when technology just won’t do what we want it to do.

The Coronavirus pandemic is posing organisational challenges to many financial services providers and their customer service efforts – there’s no doubt about that

In the second part of this article, I’ll talk about the need for the courts to move on from a sticking plaster approach to digital transformation and maximise its potential to make justice accessible to all.

In January I was privileged to be a speaker and panellist at a very insightful seminar organised by the Westminster Legal Policy Forum, discussing the future of court modernisation.

Against the backdrop of more than a decade of increasingly stretched budgets , police forces across the UK have long been faced with significant operational and organisational challenges.

Businesses today are more inventive, creative and bold than they have ever been before. They’ve had to be. We are living in a moment where there is no ‘playing it safe’ – and where doing nothing is often the worst possible option.

As the Covid-19 pandemic has taken hold across the globe, healthcare providers have had to quickly adapt to changing work structures and practices to save lives.

Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

With so much of our lives spent engaging through digital channels and consuming digital media, it should be no surprise to know that I see this as a critical element in delivering the next generation of Capita’s pensions and benefits services.