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Customer Service Avatars and how they help boost conversational self-service.
As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
This virtual event brings together experts from UK local authorities that discuss what they are doing to drive a compelling and realistic vision to guide the future of their town and how they are turning this vision into reality.
Discover how Jo, a clinician here at Capita, supports Army candidates to kickstart their military careers by using her existing skills in a whole new way.
Our apprenticeship allows you to gain technical and specialist skills, knowledge in areas like digital technology, sales, analytics or customer experience, and to put it all into practice in the real world.
We’re one of the largest IT organisations in the UK, helping organisations to get the most out of technology and software, as well as working with our own teams here at Capita.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.
It’s about using digital as a tool to police better...