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Actuaries are problem solvers and strategic thinkers, but they’re also often misunderstood.
How does customer experience need to change, to acquire and retain new customers and ensure a profitable road to recovery?
Using workforce management systems and modern data analytic techniques is driving increasing levels of sophistication into our resource planning processes
You have a problem. Someone else has been talking to your customer. The likes of Amazon, Apple, Nordstorm – and the other gods of customer service have been educating your customer in what excellent looks and feels like.
Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.
Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.
More consumers can now choose to charge an electric car at home, generate their own electricity from solar panels, track their energy usage with a smart meter and turn their washing machine on wirelessly when their energy is at its cheapest.
There have been enormous advances in the scale and availability of data, which is essential for machine learning.
I think most of us have experienced moments of computer rage, when technology just won’t do what we want it to do.
Today’s pensions industry is dominated by data, to the extent that it can sometimes be overwhelming.