The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

In any given year, and setting aside the extra Covid-19-based demands of 2020, the UK Government disburses over £100bn in grants and funded schemes.

In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

In the second of the two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we look to a data-driven future and changing citizen expectations.

The distribution of grants is an effective instrument for improving and steering economic, social and health outcomes in the UK.

Near-unlimited access to the internet benefits young people in a number of ways. From an education perspective, it gives them access to a whole world of information, news and views at the click of a button.

Although the exact extent of its impact is yet to be seen, reports are suggesting that the Covid-19 pandemic and lockdown may have had a devastating and long-lasting impact on many of the UK’s most vulnerable children.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Addressing workforce issues is vital to the digitisation of all public services

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.