In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

On Thursday 8 July, Andy Start, CEO of Capita Public Service took part in a roundtable hosted by cross-party think tank DEMOS and chaired by DEMOS CEO Polly McKenzie on the theme of ‘Relational Public Services’.

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.

In this series of local government Q&As, Ken Bean, Associate Director of Planning Policy at Capita Local Public Services, answers a series of questions about the national model design code and what challenges and opportunities this brings to local authority planning teams.

Costi Karayannis, Managing Director of Learning Services at Capita, explains how our ‘Re-imagining HR’ survey shows we’re at a pivotal moment and must fundamentally change the role of learning and development to re-skill staff in the post-pandemic world.

Chantal Free, Executive Officer of Capita’s People Solutions, explains how our Re-imagining HR survey shows that, while organisations are motivated to transform their models of working post-Covid, not all may fully plan for the challenges that lie ahead.

This month at Capita’s CHKS we carried out an analysis of the 30 most recent Care Quality Commission (CQC) care home inspections because we wanted to establish whether there is a link between having clear systems, process and standards agreed and acted upon

People is a key theme across all the three recently published reports on the Armed Forces. The Haythornthwaite Review, the Defence Command Paper (DCP23), and Defence Procurement report. Capita Defence is all about People – talent acquisition, training and talent management – and now, more than ever, is front and centre of an Armed Forces for the 22nd Century.

At a recent roundtable in partnership with Wired, Doug Brown, Head of Data, Cyber and AI Guild and Chief Data Scientist of Capita Consulting, was joined by Lisa Talia Moretti, a digital sociologist at the Ministry of Justice; Reid Darby, innovation lead at Golden Valley Development in Cheltenham; Carly Kind, Director at the Ada Lovelace Institute and Tavi Kotka, an engineer/entrepreneur and former Chief Information Officer for the Estonian government to discuss data, identity and the digital citizen.