Capita joins forces with Filtered to scale content intelligence and smart skill building for employees

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

Capita has agreed a contract extension until 2020 to provide mortgage services to Tesco Bank.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Creating a simpler business well positioned for the future.

Capita plc (‘Capita’) today announces it has been awarded a contract renewal to provide a range of learning services for a major UK financial services institution.

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

Our report, conducted with Ipsos MORI, finds that financial services companies need to improve sensitivity to the different needs of customers.

Capita’s research with Ipsos MORI finds that while FS companies may be providing more convenience, some may be coming up short in terms of their sensitivity.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.