Showing 5 search results
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.
Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.