Customer Service Avatars and how they help boost conversational self-service.

'Planning for Community Resilience and Sustainable Economic Recovery webinar

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

What should a court system fit for the 21st century look like? As we look to the future, what digital technologies could become part of the justice landscape?

What does levelling up mean for local government and how is placemaking strongly linked to its success? Download our latest report to find out the FIVE key areas in which a difference can be made quickly.

Our report shows the importance of prioritising workforce resilience and adaptability to allow organisations – and those they serve – to be ready to embrace change.