Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Our study of 3,000 UK shoppers benchmarks consumer attitudes to understand how we shop, our preferences and the extent we require sustainable/ethical practices.

Together with independent thinktank Localis, we hosted a roundtable to consider the challenges and opportunities for local growth and regional development in line with government agendas such as ‘Build Back Better’ and ‘Levelling up’.

Together with independent thinktank Localis we hosted ‘Going long’, a roundtable discussion which brought together national and local experts to discuss the implications of the 2021 spending review in respect to the local government’s ability to deliver for people and place.

Introducing the digitally connected organisation.

Grants are an important tool for the government to fulfil a policy or public interest need. For many years they’ve been effectively disbursed to businesses, charities, communities and individuals.

As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.

Improving productivity not only boosts economic growth, it can also encourage innovation, create employment opportunities, enhance educational attainment, and renew the social and cultural fabric across the UK.