Together with independent thinktank Localis, we hosted a roundtable to consider the challenges and opportunities for local growth and regional development in line with government agendas such as ‘Build Back Better’ and ‘Levelling up’.

Together with independent thinktank Localis we hosted ‘Going long’, a roundtable discussion which brought together national and local experts to discuss the implications of the 2021 spending review in respect to the local government’s ability to deliver for people and place.

Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.

We consider how local authorities can navigate the twin tasks of reformed local service provision and successful placemaking in the short and medium term.

Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.

As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.