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Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.
As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.
Know your customers better to help reduce their carbon footprint
Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.