One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

We’re supporting local authorities with their decarbonisation plans with experienced property specialists, data analysts and funding expertise.

Fera Science launches £1m Laboratory for Insect Bioconversion at York base

Capita announces today it has been re-selected by the Health and Safety Executive (HSE) to continue to manage the Gas Safe Register.

Three members of the EFRA Select Committee spent a day at National Agri-Food Innovation Campus (NAFIC) near York to see the very latest science and technology being developed by Fera Science Limited (Fera).

The Insect Biomass Conversion Task & Finish Group (IBCTFG) - led by Fera, Capita’s joint venture with Defra - is calling on the UK Government to narrow the global ‘protein gap’ by supporting insect protein production.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

From sales & acquisitions, enquiries & complaint handling, to managing campaigns & retention strategies, we’re trusted by over 50 of the UK’s leading brands.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.

From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.