As retail – and the role of tech within it – fast evolves, skill sets, training needs and career paths need to adapt at the same pace. In what skills must we invest to grow the retailers of tomorrow and make retail a career that attracts the very best?

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, which is modernising and transforming the Royal Navy and Royal Marines’ shore-based training has taken over the running of the Navy’s Maritime Composite Training System (MCTS) based at two Royal Navy locations - HMS Collingwood, Hampshire, and HMNB Devonport, Devon.

Capita today announces that it has been appointed as HM Revenue and Customs’ (HMRC) new automation partner for the Automation Delivery Centre (ADC) contract.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Capita Pension Solutions Limited, part of Capita plc, has appointed Andrew Darfoor as Non-Executive Chairman following the departure of Babloo Ramamurthy, non-executive director (NED) and Chairman.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.

Capita plc (‘Capita’) today announces it has secured a five-year contract extension to continue to administer the TV licence fee in the UK.