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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Service

We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

Service

Using innovative data and insight software, we can spot the signs of customers falling into debt, provide earlier intervention support and try and prevent it from happening at all.

Service

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Service

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Service

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Service

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Service

Transforming customer experience across Europe with leading collections, end-to-end customer management, & sales services enabled by data, technology & people.

Service

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Service

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

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