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By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.
The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.
Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.
Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.
Serving people who know what they want means that media companies can more easily identify how to give them exactly that.
Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.
Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.
From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.