The Scottish Wide Area Network (SWAN) has been given a record high satisfaction score for 2021, with 98% of public sector respondents saying they are satisfied with the network compared to 94% in 2020.

The delivery of public sector services in four Highland locations is to undergo a dramatic transformation thanks to a project that will bring new full fibre infrastructure – the fastest, most reliable digital connectivity – to the region.

Capita plc, in conjunction with the SWAN Innovation Forum, today announces it is proposing to roll out Internet of Things (IoT) capability across the Scottish Wide Area Network (SWAN).

Our article considers how, if providers focused on renewing trust, it would go a long way to helping them to deliver on their promises to customers.

This year’s survey of public sector workers using the Scottish Wide Area Network (SWAN), administered by Capita, shows that 94% are satisfied overall, an improvement on last year’s 92% score.

News, research, reports and thought leadership articles looking to the future of utilities

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

We’re committed to working together with Commsworld to support Scotland’s digital strategy with technology and a focus on enabling citizen-focussed outcomes.