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Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

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Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

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Paul Key, Group Chief Information Security Officer at Capita, shares five key building blocks that can reduce the impact of cyber-crime on your organisation.

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