Customer Experience Director Charlie Whitworth reflects on the latest Customer Satisfaction Index and how Covid-19 has thrown the human factor into sharp relief.

In partnership with WIRED magazine, we spoke to a group of business leaders to find out how they’re planning to survive and thrive in a Covid-19 centric economy.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

The overly optimistic amongst us may be thinking that returning to conventional working will be easy. But the situation we’re in, truly is unprecedented.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.

Ollie Flegg looks at three key industry trends to see how they might influence customers’ attitudes towards motor finance - and where the sector could turn that to its advantage.

While Covid has put the brakes on a lot of things – normal schooling, visiting family and friends, holidays and music festivals, commuting and meetings in the office, it has enabled and accelerated the uptake and development of a number of other trends.

IoT ecosystems are underpinning more and more services across the UK. Before we look at cyber security in an IoT context, it’s worth recounting how we arrived in a connected world.

Capita's Wasif Afghan discusses six steps to unleash the true potential of cloud.

Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.