Capita has been named as a customer experience management ‘market leader’ according to Everest Group’s Customer Experience Management (CXM) peak matrix research 2020.

The level of thought and care that has gone into the design of the VSim is clear (and synonymous with what I've come to expect from you guys over the last decade and a bit).

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

Capita IT and Networks today launches a new software-as-a-service solution enabling radiology consultants to view patients’ medical images and supporting data from any location and on any device.

Marks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term.

Capita has entered a strategic ‘Scaling Partner’ relationship with Dragonfly Technology Solutions Ltd, an early stage business disrupting the way companies create and optimise content.

Capita has gone ‘multi cloud’ by entering into a partnership with HeleCloud, an Amazon Web Services (AWS) specialist, adding AWS managed services to its Microsoft Azure cloud services portfolio.

Knowing you’re delighting your customers is the holy grail for any business.

Capita plc today announces that its Digital Development Centre (DDC) has been assessed at Maturity Level 5 on the Capability Maturity Model® Integration (CMMI) for capabilities in the services and development categories.