Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Our innovative predictive analysis tool uses Artificial Intelligence (AI) and neuroscientific techniques to optimise content across digital and physical channels.

Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

Estonia is a small ex-Soviet country in Northern Europe that has a population of only 1.3 million, seven times less than London.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

One of the perks of my job is working with great people from the UK employability industry.