We’re supporting local authorities with their decarbonisation plans with experienced property specialists, data analysts and funding expertise.

Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

We helped Blackburn with Darwen Council to secure funding and planning permission for a project that will reduce the carbon footprint and electricity bills of 23 council buildings through the installation of sustainable power and heating technologies.

We ensure your properties are not only safe and compliant for those who use them, but that they’re as cost-efficient and sustainable as possible.

Take a look at our resources for local authorities and transport providers on how to use funding, infrastructure, technology and automation for greener living.