The pandemic has pushed disruptive trends like online shopping for groceries, virtual doctor appointments, and remote work into overdrive.

To support improved customer experience, changes in society and increased remote working, organisations are layering more systems into their IT networks than ever before.

Our automation solutions range from task mining and process re-engineering to unattended robotic process automation, and include advanced AI-enabled automation.

The disruptive forces shaping the future of the insurance industry as a result of the post-pandemic environment is escalating a significant pace of change, and increasing competition, whilst evolving customer expectations and greater regulatory demands.

In the first two parts of our blog series on building a sustainable workplace, we explored how IT will enable change and considered what sustainable workplaces might look like.

In the first of three articles accompanying our recent series of BrightTalk webinars, Ian Curling, Service Modernisation Lead at Capita Life and Pensions, looks at changing models of customer service provision in the life and pensions sector.

The pace of change we're going through right now is the slowest we’ll experience for the rest of our careers.

In our latest episode of the Incremental to Exponential podcast we explore how big companies can innovate to survive and grow.

As the insurance industry adapts to the global digitisation trend, customer lifetime value is increasingly being seen as the most important metric for performance

While the cloud may streamline complex operations and drive efficiency, the management of cloud assets themselves needs to be controlled carefully and kept on a tight leash.