One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

London Borough of Bexley has expanded its contract with Capita plc (Capita) to include transactional finance services.

Capita has upgraded its market leading One Revenues and Benefits software so that it now fully supports local authority residential and domiciliary care contribution assessments (known as Financial Assessments).

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance

Capita plc announces the half Year results for 2022

The Royal Institute of British Architects (RIBA) has announced that the Blackburn Bus Station has been shortlisted for the prestigious RIBA North West award.

Cities across the UK are looking to attract private investment. With devolution high on the agenda, the prominence of the country’s cities is rising.

Capita’s software services business has been awarded the “Connected/Mobility Solution of the Year” title at the IT Europa European IT and Software Excellence Awards 2017.