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Inflation in Britain is at its highest in 30 years, having risen to 5.4% in the 12 months to December 2021 and it is expected to reach 7% by the spring, according to the Bank of England.
One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.
Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.
Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.
Cities across the UK are looking to attract private investment. With devolution high on the agenda, the prominence of the country’s cities is rising.
'Planning for Community Resilience and Sustainable Economic Recovery webinar
Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses.
At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.
From sales & acquisitions, enquiries & complaint handling, to managing campaigns & retention strategies, we’re trusted by over 50 of the UK’s leading brands.
With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.
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