Operational imperatives must always come first We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology Read more
Leading the charge: Overcoming customer service challenges in the electric vehicle industry Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges. Read more
Capita appoints Chief AI and Product Officer Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita appoints Chief AI and Product Officer Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita appoints Chief AI and Product Officer Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
Capita appoints Chief AI and Product Officer Capita announces the appointment of Sameer Vuyyuru as Chief AI and Product Officer to support the Group’s strategic transformation.
Capita Fire and Rescue celebrates milestone as first Sponsored Reserve firefighters are attested into the RAF Capita Fire and Rescue’s first cohort of Sponsored Reserve Firefighters were Attested at a ceremony conducted by Air-Vice Marshal Shaun Harris CBE.
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Local government Resilience Unlocking financial stability: Now is the time to address your aged debt Judith Keech Discover how outsourcing debt management can enhance recovery rates, optimise resources, and generate significant revenue, as demonstrated by Lambeth Council. 30/10/2024 2 Mins read Insight
Central government Local government Public services Artificial intelligence Automation Customer experience Digital & technology Vulnerability Enhancing self-service solutions to reduce costs at every touchpoint Becca Garside, Nikki Powell Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction. 30/10/2024 6 Mins read Insight
Central government Local government Public services Artificial intelligence Automation Customer experience Digital & technology Vulnerability Operational imperatives must always come first Becca Garside, Nikki Powell We explore how public sector contact centres can enhance performance and user experience by prioritising operational imperatives over technology 17/10/2024 6 Mins read Insight
Transport Utilities Automation Customer experience Leading the charge: Overcoming customer service challenges in the electric vehicle industry Capita Capita explores the state of the EV charging industry, its changing regulatory landscape, and the vital role of customer service in addressing these challenges. 15/10/2024 4 Mins read Insight
Learning & development Workforce development Seven ways to support women going through the menopause – all year round Sian Parr Learn how to support women through menopause all year round with practical tips and strategies to raise awareness and provide continuous support. 10/10/2024 5 Mins read Insight
Artificial intelligence Customer experience Digital & technology Retail Telecoms Utilities CXM services in 2024: Four major industries and how they delight customers Capita In this new article, we explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies. 20/09/2024 5 Mins read Insight
