Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.