Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

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