Standfirst: The post-Brexit regulatory landscape is complex for insurers, but they can achieve compliance and improve their customers’ experience by paying attention to data security

The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.