Jeff Kirschner’s TED talk offers just a small insight into the transformational power of data in our society. But to get a better understanding of some of the myriad ways in which data will change the world we live in, we asked Michelle Prance, Head of Retail Banking at Capita Consulting, to enlighten us on how the banking industry in particular might change.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.

Our Capita O2 and John Lewis teams have received awards at the prestigious 2017 Global Sourcing Association (GSA) Awards.

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

Capita has agreed a contract extension until 2020 to provide mortgage services to Tesco Bank.

Knowing you’re delighting your customers is the holy grail for any business.

Capita supports AEGIS London with the provision of IT services in response to Covid-19, allowing the business to continue trading successfully.