The utility industry has faced consistent challenges with customer satisfaction, and is rated lower than the UK average for transparency, customer ethos and emotional connection.

In these complex times, data-driven decision-making has become ever more important. The Covid-19 crisis is highlighting that companies can use accessible, quality data and artificial intelligence to manage unforeseen disruption which could mean the difference between survival or failure.

For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

We’re working with pharmaceutical giant Pfizer to empower its employees to make active and informed choices about their financial future by implementing a brand-new communications strategy, which is significantly increasing their engagement with the company’s pension scheme.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

From data strategy, to tracing and remediation our services enable you to meet your regulatory requirements and get your scheme fit for the future.

We're providing pensions administration services for over 450 clients in the UK. Whether you’d like us to run your entire pensions administration or support you with software to manage it in-house, we can help.