Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Monatair is a multi-source, social media intelligence tool that helps you to react quickly to save time or to analyse engagement to spot trends, track performance and discover opportunities.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.

Know your customers better to help reduce their carbon footprint

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.