For the past decade, PFI (private finance initiative) contracts have been in place to support the public sector with the management of their existing estates and facilities.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita has been appointed by the Liverpool City Region Combined Authority (LCRCA) to produce, in partnership with Xais, a fully compliant Carriageway Asset Management Plan for the Liverpool City Region’s Key Route Network (KRN).

Capita Real Estate and Infrastructure today announces that it has been awarded the new certification, ISO 44001:2017 for their collaborative business relationships.

In this report, you'll learn how to adopt visionary, collaborative, and creative approaches to transform your properties from cost centres into revenue generators.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.