Backed by Capita plc, the UK’s largest business services company, we provide our partners with a unique set of services built upon three core pillars

Retailers need to stop expecting business to return to “normal”. 

Software enabling local authorities to automate the assessment of new claims and updates 24/7, reducing the amount of manual processing and checking.

Capita has launched new software to assist local authorities with meeting their statutory requirement to provide a Personal Education Plan (PEP) for every looked-after child in the UK.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

Capita is sponsoring this year’s On the Water programme at Birmingham’s Edgbaston Reservoir.

Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.