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Artificial intelligence
Complaints management
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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

Service

We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

Service

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

Service

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Service

We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

Service

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.

Service

We use analytics to help you understand customer behaviours and unmet needs, supporting you to put people and processes in place to exceed expectations.

Service

At Capita, we’re using the latest technology to make it easier for you to interact with customers, while saving money, time and improving your business outcomes.

Service

Our AI-driven technology analyses conversations and automatically helps agents to identify the best solutions to customers’ queries.

Service

It’s time to take control with a smarter, sharper approach to debt recovery—one that delivers results and protects customer relationships.

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