How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.

When you shop online, the entire world is on your high street, delivering whatever you want, whenever you want it, straight to your door.

James Brooks, Innovation Principal at Capita, examines how augmented reality is set to reinvent the way we shop.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Since launch in April, ULEZ has reduced NO2 emissions in London by 20%, protecting Londoners from harmful levels of pollution.

Working on behalf, and with, Transport for London, we manage the London Congestion Charging scheme.

We use analytics to help you understand customer behaviours and unmet needs, supporting you to put people and processes in place to exceed expectations.

From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments.

Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.