Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

The Covid-19 pandemic has accelerated the decline of our high streets and town centres.

The climate change crisis, caused mainly by emission of greenhouse gases and burning fossil fuels for energy use, is accelerating at a rapid rate and having catastrophic impacts on our weather, environment and the future of our planet.

The government has proposed many changes to the planning system in England in its White Paper ‘Planning for the future’.

Capita and the Local Government Chronicle hosted a webinar to bring together local government experts and discuss how to secure funding to help revitalise our high streets.

Back in the Thatcher years of the 1980s, the explosion of out-of-town shopping centres arguably presented the biggest threat to our traditional town centres.

At Cop 26 in Glasgow last October, world leaders pledged to end deforestation, move away from coal and curb methane emissions, amongst many other revised targets.

Town centres and high streets have traditionally been the focus of urban life, whether this is somewhere like London - often described as ‘a collection of villages’ - or a market or regional town.

Retail technology is perhaps one of the fastest growing industries coming out of the pandemic, with digitisation being one of the key aspects of this transformation.

The Government’s "once in a generation" proposed reforms to the planning system have made the headlines in recent months as radical changes have been outlined.