News, research, reports and thought leadership articles looking to the future of utilities

Our patient care management platform integrates with world class clinical content and patient education information for informed clinical decision-making.

When an emergency occurs, the public need to be able to call on dependable customer support. A specialist out-of-hours service could be the answer.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

As we start to turn the corner in our campaign to beat back the pandemic in the UK, many people are thinking about the recovery and rebuilding of our nation.

Webinar: Building back better – but how?

One of the things that the pandemic has surfaced is increasing inequality. The impact of Covid- 19 continues to take its toll not only on people’s physical and mental health but also on their financial stability.

The global pandemic has highlighted how organisations in the UK have been able to successfully work together to continue providing the best patient care.

The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.

Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.