Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.

While the introduction of Covid-19 vaccines is bringing much-needed hope after a very difficult year, it doesn’t mean the NHS will be back to normal any time soon.

Since the onset of the Covid-19 pandemic, the long-term NHS ambition for integrated working has quickly become a reality with cross-agency working to combat the virus.

Discover how intelligent automation can help UK central government improve citizen experience, increase productivity, and overcome challenges.

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.

Our report looking at customer experience in the media industry shares insights into how media companies can more easily identify how to give them exactly that.

Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.