There are no prizes for realising that the UK aviation industry is currently in the depths of its biggest crisis in history, with most issues either created - or at least exacerbated - by the Covid-19 pandemic.

We’re seeing a variety of new trends affecting the utilities market, relating to the environment, infrastructure and consumers.

As summer draws to a close, many of the short-term measures put in place to help UK citizens and businesses to get through the Coronavirus pandemic are also ending.

Many vulnerable people live in social housing, and their landlords have a legal obligation to protect their safety and wellbeing at home.

We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.

Emergency services across the UK can now exchange details of incidents with one another quickly and accurately – and Capita has been there right from the start.

The pandemic isn’t only affecting us as individuals – it’s affecting us as societies and economies too.

Research done over the past few years has shown that having people of different genders, ethnicities, sexual orientations, ages and physical and mental abilities within your organisation is good for all sorts of things from innovation and creativity to engagement and retention.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

News, research, reports and thought leadership articles looking to the future of utilities