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Customer experience
Resilience
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Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

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We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

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Our data analytics services sort through vast amounts of information to help companies boost brand loyalty, improve organisational structures and increase sales.

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Software and specialist support services to help LEAs, schools and academies to run more efficiently and deliver better outcomes for children and young people.

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From HR training to administrative services and expert HR advice, we’re supporting schools and academies to raise standards and deliver better outcomes.

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Our advisory services, training and project delivery offer reassurance to schools, academies and trusts of meeting HR responsibilities while supporting staff.

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From managing the payroll to statutory reporting and pensions administration, our expert services and shared portals free up resources and ensure compliance.

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Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.

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We’re empowering local government councils to provide accessible and reliable benefits and funding advice to citizens while easing the strain on their teams.

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We’ll make sure your citizens get the help they need when phoning your council, housing association or other public service outside of normal working hours.

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