Our report considers the importance of providing equality of service to all and how it's one of the most crucial challenges for today’s telecoms providers.

Our report considers how today’s retail customer is seeking a deeper involvement and concludes that the brands who give them this are the ones with whom they will choose to shop.

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.

Download reports, policies and resources relating to our responsible business programmes.

Read a summary of our 2022 performance.

Frequently asked questions (FAQs) for shareholders including information about voting, our Annual General Meeting (AGM) and Notice of meeting.

Have a query? Take a look at the options below to contact Capita about a range of subjects.

Capita is a leading provider of business process services, driven by data, technology and people. Our purpose is to create better outcomes.