Capita plc (‘Capita’) has expanded its relationship with ServiceNow (NYSE: NOW), the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients.

Capita plc has announced 2023 Half Year Results which show an acceleration in financial performance, good growth momentum and minimal impact from cyber incident.

Joseph McGeown talks about how he’s established a supported internship in Mansfield to offer employment opportunities – and a brighter future – to young people.

Our testing and assurance consultancy provides strategic testing, assurance and governance services that concentrate solely on testing IT processes to support technology-centred change.

Capita announces it has agreed to sell its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd for an enterprise value of £36.5m on a cash free, debt free basis.

We tailor every collections response to the individual, through empathetic agents and technology that personalises customer journeys.

Using AI and real-time speech analytics, we help you enhance organisational performance and achieve better collection outcomes.

Flexibility is always a priority for any contact centre. When there are peaks in demand, we’ll provide back-up with the operational flexibility that guarantees a confident, sure-footed response. This could involve augmenting your teams with extra staff, introducing self-serve options, analysing customer segmentation to get the most from existing capacity, enabling home-working and more.

Accelerating leadership growth through the revolutionary coaching programme to enhance leadership performance, effectiveness and impact.

We’re helping Lancaster City Council to efficiently administer their building regulation applications.