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27/01/2026 News

Capita secures three-year extension to BBC TV Licensing contract

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Capita secures three-year extension to BBC TV Licensing contract
08/01/2026 News

Capita selected by Kent County Council to deliver enhanced contact centre services

Capita has been awarded a 4 year contract by Kent County Council (KCC) to provide contact centre services supporting 1.6 million residents.
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Capita selected by Kent County Council to deliver enhanced contact centre services
19/12/2025 News

Capita secures £62m contract renewal with major European telecom provider

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Capita secures £62m contract renewal with major European telecom provider

Why Capita

We're the UK’s leading AI-enabled business process outsourcer, trusted by public and private sector clients to deliver essential services at scale.

Every day, we simplify millions of interactions, underpinning vital operations for government and leading private sector organisations, creating real, positive impact for communities across the UK and Europe.

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Our expertise

Enhancing essential services at scale

We make a difference where it matters most. Our work simplifies processes, improves lives, and delivers results at scale.

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Citizen experience

Improving lives and vital services through better infrastructure, targeted support and seamless processes.

Citizen experience

Customer experience management

Creating seamless customer experiences cost-effectively through our tailored, targeted solutions.

Customer experience management

Payments and collections

Building technology-enabled and supportive solutions that improve payment rates and prevent debt.

Payments and collections

Pensions

Implementing responsible and sustainable pension schemes that encourage people to save for their future.

Pensions

Places, estates and net zero

Decarbonising organisations and future-proofing the places that communities and businesses rely on.

Places, estates and net zero

Public sector productivity

Unlocking efficiencies and optimising processes to make the most of resources, from back office admin to licensing, payments and collections.

Public sector productivity

Learning and specialised training

Helping organisations upskill for a fast evolving world with impactful people strategies delivered at scale.

Learning and specialised training

Sales and retention

Engaging customers through strategic pricing, omnichannel experiences and smoother sales processes.

Sales and retention

Case studies

How we’re transforming outcomes

We bring specialist expertise across a range of industries, backed by insight and proven delivery.

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17/11/2025 Case studies

Rapid learning through creative collaboration

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Rapid learning through creative collaboration
21/07/2025 Case studies

Achieving service consistency in the banking ecosystem

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Achieving service consistency in the banking ecosystem
26/06/2025 Case studies

Rethinking collections in customer service with Capita

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Rethinking collections in customer service with Capita

Careers

Making interactions smoother and services more accessible

Our unique blend of deep process expertise and advanced AI empowers our 34,000 people to deliver better outcomes for clients and society. Anchored by our values – ‘Customer first, always’, ‘Fearless innovation’, ‘Achieve together’, and ‘Everyone is valued’ – we follow guiding principles that shape our culture, drive behaviour and steer our strategic direction.