The finance industry – in the shape of day-to-day banking - has been leading on digital transformation and innovation with apps and instant transactions. So how can we use technology to streamline the home buying process for customers and to make their journey smoother?

Iona Bain, journalist and broadcaster specialising in personal finance, discusses with experts from trade body UK Finance and Capita Experience how technology can bring significant change, especially for the customer homebuying experience.

Expert spotlight

lona bain

Iona Bain

Speaker & broadcaster specialising in young finances

Iona Bain is an award-winning journalist, broadcaster, speaker, and author, specialising in personal finance and young people. She is the UK’s go-to voice on millennial money, and BBC Morning Live's resident financial expert. Since founding the pioneering Young Money Blog, Iona has gone on to become one of the most respected financial writers of her generation, with a rare combination of accessibility and authority.

Charles Roe - 400*400

Charles Roe

Director of Mortgages, UK Finance

UK Finance is the trade body for the banking and finance industry, with over 100 mortgage lenders in its membership. Charles and his team are responsible for responding to government and regulatory policy requests on behalf of the UK ‘s mortgage lending industry. In addition to his role at UK Finance, Charles is a non-executive of Stonebridge Mortgage Solutions, and chairs its Risk Committee. With over 25 years in the finance industry, Charles’ career encompasses all parts of the mortgage sector.

Sarah Green - 400*400

Sarah Green

Client Partner for Mortgages, Capita

Sarah has responsibility for our key mortgage clients and leading our growth focus in the mortgage business. Sarah has over 20 years’ experience in the mortgage and financial services outsourcing industry across both growth, operations and technology. In addition to having worked for Homeloan Management (now Computershare), Capita and Sutherland Global, Sarah’s roles have also focussed on digital transformation and customer experience.

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