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Where AI meets deep process expertise
Capita is the UK’s leading AI-enabled business process outsourcer, trusted by public and private sector clients to deliver essential services at scale. We simplify millions of interactions every day and create real, positive impact for communities across the UK and Europe.
Our diverse team of over 34,000 colleagues operates across eight countries, primarily supporting UK and European clients, underpinned by ethical governance and advanced AI capabilities.
Our story is one of transformation—moving from traditional process execution to becoming a trusted, AI-driven value partner. As we look ahead, our focus remains on delivering meaningful value, helping businesses and communities thrive today and tomorrow. In everything we do, we create better outcomes.
Our strategy is driven by our Four Betters framework: Better Technology, Better Efficiencies, Better Delivery, and Better Company. We leverage AI and hyperscaler innovation to deliver smarter outcomes, streamline processes to boost productivity, and combine the strengths of our people and technology for consistent high-quality services.
For businesses and government
The work we do is vitally important, for the organisations we support and for millions of people around the world. Through advanced automation and revolutionary AI capabilities, we are reimagining how core services are delivered to make people’s lives easier with seamless interactions and greater accessibility.
Where transformational technology meets deep human expertise
Better technology is at the heart of the transformative services we deliver. Through adoption of AI, automation, cloud and data technologies, we’re standardising processes, scaling them, cutting out friction and reducing costs.
Our values
Our values drive behaviour, shape our culture and steer our strategic direction.
We innovate boldly, to grow better together.
Customer first, always
We prioritise our customers in everything we do, working hard to exceed their expectations with exceptional service.
Fearless innovation
We love bold ideas and adopt the best solutions to continuously improve, working at pace to serve our customers and communities better.
Achieve together
We believe in the power of collaboration and being open, working together, holding each other to account to reach our shared goals.
Everyone is valued
We create a welcoming and inclusive environment where everyone feels valued and empowered to succeed.
