Marking a CX milestone in South Africa: one year at Mutual Park

Since opening, Mutual Park has become Capita’s largest delivery hub, home to over 2,200 colleagues. The site plays a pivotal role in delivering high-quality, innovative services across key sectors including energy and utilities, telecommunications, retail, and logistics.

The move to Mutual Park was a strategic consolidation of four existing locations in South Africa into a single, state-of-the-art facility. More than just an office, the site is a six Star Green-rated building, equipped with an 8.3 MW NERSA-approved solar power system and a fully operational water recycling plant – underscoring our commitment to sustainability.

Over the past 12 months, Mutual Park has hosted a range of initiatives that have strengthened our relationships with clients, partners such as CapeBPO, and the wider community. Our teams have also been recognised for their excellence, earning accolades at the CapeBPO (SA) Awards and becoming finalists at both the CAA Global Women in Leadership Awards and the Customer Experience Africa Awards – a testament to the talent and dedication within our business.

Our teams are leveraging advanced technology and streamlined processes to deliver exceptional customer experiences. Built on a foundation of purposeful innovation and operational excellence, our approach doesn’t just deliver services - we engineer outcomes that are efficient, scalable, and future-ready.

By strategically partnering with leading hyperscalers, we integrate cutting-edge technology with skilled professionals and proven best practices. This synergy enables us to unlock cost efficiencies while delivering transformative results for our clients. The use of AI in South Africa is also helping to amplify human capability and deliver measurable business impact.

Mutual Park is not only a hub for business operations but also a centre for community engagement. At a recent open day, more than 80 local residents were offered employment opportunities, providing access to stable income and comprehensive benefits.

As we mark this milestone, we celebrate not just one year at Mutual Park, but 13 years of Capita in South Africa. We remain focused on building momentum and look to the future with optimism.

Mutual Park is more than a delivery hub – it’s a cornerstone of Capita’s operations in South Africa and a beacon of our commitment to excellence, sustainability, and community impact.

We’re excited for the journey ahead, delivering smarter services that are cost-effective and elevate the customer experience, with innovation, purpose, and people at our core.

Discover our customer experience services: