In an era where the retail landscape is rapidly shifting toward digital, one of the UK’s leading high street retailers faced the critical challenge of transforming into a dominant online retail entity.
This required overcoming significant obstacles, including the need to deliver a seamless multilingual customer experience and modernise their limited technological infrastructure.
By partnering with us, the retailer not only improved Customer Satisfaction scores but also enhanced the quality of their customer service advisors, ensuring a superior and scalable customer experience. This transformation positioned them as a competitive player in the online retail market while maintaining their commitment to exceptional service.
Download the case study to read more:
As a Databricks Partner, Capita is proving Databricks Genie as “customer zero”, using the Databricks Data Intelligence Platform to turn trusted enterprise data into fast, clear insight.
Read more
Capita and HMRC use robotic process automation (RPA) to unite data from 20 systems, saving up to 6.5 hours per case and freeing 105 FTE a year for higher-value work.
Read more
We provided our utilities client with continuity whilst transitioning to Kraken, the customer relationship platform - we also enhanced customer experience.
Read more
Our 140 specialists provide clear, supportive financial assistance and effective, empathetic collections services for a leading UK retail bank to protect revenue.
Read more
Share