Why trust matters more than technology
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
Read moreIn these podcast conversations, Capita Senior Learning Consultant James Eynon meets with a range of learning and development (L&D) practitioners across industries and sectors to discuss the big questions in learning.
James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way. In this session he talks about blended learning and how to make it effective.
In this episode, James is going back to basics to answer the question: 'what does it take to create & deliver effective blended learning?' To do that, he's joined by Organisational Psychologist & Capita Senior Learning Consultant; Steph Bright, and a passionate purposeful tech advocate & Capita's Head of Learning Experience & Content; Caroline Freeman.
Together, they explore what learning blends practically mean for L&D professionals, whether physical classrooms should be a thing of the past & what 'learning in the flow of work' should really mean.
Plus, there's also time for a quick trip to Learning Room 101, where Steph has got generational differences on the mind, and Caroline does away with the 'Clockwork Orange' of L&D...
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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How public sector organisations can embed AI safely into live services, strengthening trust, governance and outcomes for citizens.
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