From firefighting to flow
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
Read moreIn these podcast conversations, Capita Senior Learning Consultant James Eynon meets with a range of learning and development (L&D) practitioners across industries and sectors to discuss the big questions in learning.
James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way. In this session he talks about blended learning and how to make it effective.
In this episode, James is going back to basics to answer the question: 'what does it take to create & deliver effective blended learning?' To do that, he's joined by Organisational Psychologist & Capita Senior Learning Consultant; Steph Bright, and a passionate purposeful tech advocate & Capita's Head of Learning Experience & Content; Caroline Freeman.
Together, they explore what learning blends practically mean for L&D professionals, whether physical classrooms should be a thing of the past & what 'learning in the flow of work' should really mean.
Plus, there's also time for a quick trip to Learning Room 101, where Steph has got generational differences on the mind, and Caroline does away with the 'Clockwork Orange' of L&D...
We consider how organisations can improve how work flows through services, removing the friction that quietly absorbs capacity.
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Improve public sector productivity with better visibility, simpler workflows, automation and AI to release capacity and strengthen service delivery.
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Automation can accelerate productivity, but only when it’s embedded within stable, well understood services, not introduced as a standalone initiative.
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Across public services, understanding what it costs to deliver a service end to end is one of the most important steps to sustained productivity improvement.
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