Insights & News page
The Big Questions - a Capita learning and development podcast series!
In this series of conversations, Capita Senior Learning Consultant James Eynon meets with a range of L&D practitioners across industries and sectors to discuss the big questions in learning. In each episode, James and his guests explore how we can all learn and grow at work – and provide you with practical tips along the way.
Find out how we can support your learning and development requirements:
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Stop chasing dashboards. Start running better services
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Capita celebrates standout success at the CCA Excellence Awards 2026
InsightsCapita celebrates standout success at the CCA Excellence Awards 2026
Capita’s contact centre business enjoyed a highly successful evening at the CCA Excellence Awards 2026
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Why trust matters more than technology
InsightsWhy trust matters more than technology
We look at why trust, not technology, now shapes AI adoption in public services and how responsible implementation can improve outcomes for citizens.
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Capita South Africa shows how to deliver great customer experience
InsightsCapita South Africa shows how to deliver great customer experience
This article shares CX lessons from Capita's South Africa teams about building CX that is human-first, regionally inclusive, and consistently high-performing.
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