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robot-appearing-from-a-laptop-computer

Artificial intelligence

Corporate information

Customer experience

Digital & technology

Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO

Capita
Capita launches The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO).
3 Mins read
News
AI-and-human-touch-embed

Artificial intelligence

Capita launches AI-driven managed SD-WAN service powered by AWS Cloud WAN

Capita
Capita plc (“Capita”), the leading business process outsourcer, today announced it is launching a 'managed cloud connectivity service', offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN technology and industry leading SDWAN capability.
2 Mins read
News
How our AI solutions are helping our clients to achieve more

Artificial intelligence

Corporate information

Customer experience

Digital & technology

Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution

Capita
Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
3 Mins read
News
Artificial Intelligence concept Creative brain

Artificial intelligence

Corporate information

Digital & technology

Capita launches AI Catalyst Lab to drive AI adoption across operations and transform client outcomes

Capita
Capita has launched AI Catalyst Lab, a dedicated team to identify, test and scale AI solutions that drive measurable business outcomes for Capita and its clients.
3 Mins read
News
Customer service rep at home using headset

Artificial intelligence

Corporate information

Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients

Capita
Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents.
2 Min read
News
Defence - Firefighter extinguishing an industrial fire

Artificial intelligence

Corporate information

Digital & technology

Learning & development

Capita’s Fire Service College opens AI-powered technology suite to support training firefighters

Capita
Capita’s Fire Service College (FSC) has opened a new Immersive Skills Lab created to support practical and collaborative firefighter training and skills development.
3 Mins read
News